Terms of Service for Bear Hugs LLC

Welcome to the terms of service for Bear Hugs LLC. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using Bear Hugs LLC (the "Service"), you agree to comply with and be legally bound by these Terms of Service. If you do not agree to these terms, you may not use our Service.

2. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. We will provide notice of changes by posting the new terms on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

3. Eligibility

 you must be at least 18 years old to purchase our merchandise. By agreeing to these Terms, you represent that you are at least 18 years of age.

4. Products and Availability

We sell a variety of general merchandise. We strive to provide accurate descriptions and product pricing. However, we do not guarantee that products will always be available or that product descriptions or prices are error-free. We reserve the right to discontinue any product at any time.

5. Orders and Payment

When you order through our Service, you agree to pay all charges specified for the purchase, including shipping and handling fees. Payments are processed through secure third-party payment processors. By providing your payment information, you represent that you have the right to use the payment method you are providing.

6. Shipping and Delivery

We aim to process and ship orders within [X] business days. Shipping times may vary based on location and product availability. Once your order is placed, you will receive an email confirmation. We are not responsible for any delays in shipping due to unforeseen circumstances or events beyond our control.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return eligible items within [X] days of receipt for a refund or exchange. Items must be in their original condition and packaging. Certain items may be non-returnable or subject to specific conditions.

8. User Conduct

You agree not to engage in any of the following prohibited activities:

- Using the Service for any unlawful purpose.

- Posting or transmitting any content that is harmful, abusive, defamatory, obscene, or otherwise objectionable.

- Attempting to interfere with or disrupt the Service or servers.

- Impersonating Bear Hugs LLC or its brand.

9. Intellectual Property

All content and other intellectual property on the Service are the property of Bear Hugs LLC or its licensors. You may not use, reproduce, or distribute any content from our Service without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Bear Hugs LLC, its affiliates, and their respective officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our merchandise.  

Shipping Policy for Bear Hugs LLC

Thank you for shopping with Bear Hugs LLC. This Shipping Policy outlines our shipping methods, costs, delivery timeframes, and other important information regarding the shipping of your orders.

1. Shipping Methods

We offer UPS as our shipping option to accommodate your needs, including:

- Standard Shipping: Delivery within 3 to 10 business days.

- Expedited Shipping: Delivery within x business days for faster processing and shipping.

- Express Shipping: Next-business-day delivery available for eligible items when ordered.

Shipping methods may vary based on your location and the type of products ordered.

2. Shipping Costs

Shipping costs are calculated at checkout based on the package's weight, dimensions, and shipping destination.

3. Order Processing Times

After placing your order, processing typically takes five business days before shipment. Orders placed on weekends or holidays will be processed the next business day.

4. Delivery Times

Once your order has shipped, delivery times will vary based on the shipping method selected and your location:

Please note that delivery timelines may be affected by external factors such as weather conditions, holidays, and carrier delays.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information.

6. Delivery Issues

If your order has not arrived within the expected timeframe, don't hesitate to get in touch with our Customer Service team at info@bearhugs.store. We will work with the shipping carrier to resolve any issues and ensure you receive your order quickly.

8. Lost or Damaged Packages

Bear Hugs LLC is not responsible for lost or damaged packages once marked as delivered. If your package is lost or damaged, please contact our support team for assistance. We will endeavor to help you trace your order or file a claim with the shipping carrier, if applicable.

9. Address Changes and Order Modifications

If you need to change your shipping address or modify your order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed or shipped.

Refund Policy for Merchandise

At Bear Hugs LLC, we strive for customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund under the following conditions:

1. Eligibility for Refund: Items must be returned within 7 days of the purchase date. To qualify for a refund, merchandise must be unused, in original packaging, and with all tags attached.

2. Exclusions: Certain items, such as personalized goods or sale items, may not be eligible for a refund. Please check the product description for specific return details.

3. Return Process: To initiate a return, please contact our customer service at info@bearhugs.store. We will provide you with a return authorization and instructions on how to send your item back.

4. Refund Method: Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.

5. Shipping Costs: Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or the wrong item was sent.

Thank you for shopping with us! If you have any questions about our refund policy, feel free to contact us.

Wash the fleece blanket separately in cold water on a gentle cycle with a mild detergent, avoiding bleach or fabric softener. Air dry or tumble dry on low heat to prevent damage to the fabric.